2 mins read

March 14, 2023

How to close a Nexo Account

A step-by-step guide on how to delete your Nexo account

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So you’ve decided to close your Nexo account. By this point, you’ve probably realized higher fees, slower customer support, and frequent system outages on Nexo are spoiling your entire crypto experience.

Hence, we are here to help you in the process of closing your Nexo account and helping you select a better crypto platform.

Things to Do before you close your Nexo Account

  1. As a Nexo user, you will have some crypto in your Nexo account. Before closing your account, you must withdraw crypto from your Nexo account to another crypto app. Also, withdraw any USD balances. Your total balance should be less than $0.1.
  1. You can withdraw your crypto to centralized exchanges like Kraken, Binance US, etc., or noncustodial wallets like Ledger, Metamask, etc. Alternatively, you can choose to withdraw your crypto to Juno by creating an account.
  1. Follow the necessary withdrawal process, and transfer your coins, one at a time, from Nexo. Depending on the network congestion, your crypto will be transferred in a few minutes to hours.

How to close or delete your Nexo Account

Closing your Nexo account is a simple step-by-step process that can be done directly on the Nexo website.

  1. Open your Nexo Account, click your profile icon, and select security.
  1. Under the security section, select the ‘Close account’ tab.
  1. Select the reason why you want to close the Nexo account and then press ‘Close my account’.
  1. You will be asked for final confirmation on a pop up, then press ‘Close my account’ again.
  1. Enter your 2FA code from your Authenticator App. Once done, you will get an email confirmation from Nexo that your account has been closed.

Need a crypto account without high fees or anxiety? We're here to help

With Juno, you can buy and sell crypto for zero fees

To summarize, the Juno account offers

  1. Access to 35+ crypto coins with ZERO trading fees and better prices
  2. 5% yearly bonus on cash deposits up to $25k and a 4% yearly bonus on cash deposits over $25k and up to $250k
  3. Fastest on-ramp by directly buying crypto from cash
  4. Quick and Hassle-free customer support

Sign up with Juno to get your crypto journey started.


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Juno (CapitalJ Inc.) is a financial technology company, not a bank. Certain services are offered through Synapse Financial Technologies, Inc. and its affiliates (“Synapse”). Brokerage accounts and cash management programs are provided through Synapse Brokerage LLC (“Synapse Brokerage”), an SEC-registered broker-dealer and member of FINRA and SIPC. Additional information about Synapse Brokerage can be found on FINRA’s BrokerCheck. See Synapse Terms of Service, Privacy Policy, and the applicable disclosures and agreements available in Synapse’s Disclosure Library for more information. The Partner Financial Institution(s) participating in a Synapse cash management program are referred to in your Synapse Brokerage Customer Agreement.

Digital Asset services are provided by Zero Hash, which is not affiliated with Juno or Synapse. Digital Assets are highly speculative in nature, involve a high degree of risk and can rapidly and significantly decrease in value. It is reasonably possible for the value of Digital Assets to decrease to zero or near zero. Digital Assets held in your Zero Hash account are not protected by FDIC insurance or any other government-backed or third party insurance.

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