2 mins read

March 13, 2023

How to close a Account

A step-by-step guide on how to delete your account

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So you’ve decided to close your Crypto platform account. By this point, you’ve probably realized higher fees, slower customer support, and frequent system outages on the Crypto are spoiling your entire crypto experience.

Hence, we are here to help you in the process of closing your Crypto account and helping you select a better crypto platform.

Things to Do before you close your Crypto Account

  1. As a Crypto platform user, you will have some crypto in your Crypto account. Before closing your account, you must withdraw crypto from your Crypto account to another crypto app. Also, withdraw any USD balances. Your total balance should be less than $0.1.
  1. You can withdraw your crypto to centralized exchanges like Kraken, Binance US, etc., or noncustodial wallets like Ledger, Metamask, etc. Alternatively, you can choose to withdraw your crypto to Juno by creating an account.
  1. Follow the necessary withdrawal process, and transfer your coins, one at a time, from Crypto platform. Depending on the network congestion, your crypto will be transferred in a few minutes to hours.

How to close or delete your Crypto Account

Closing your Crypto account is a simple step-by-step process that can be done by directly emailing to their official email address, without having to reach out to Crypto platform support or the Help Center.

  1. Open your Email account, and paste their official email address - [email protected] with the subject line - “Close Account”
  1. Under the email content, you have to take a picture of yourself and hold a piece of paper containing the following information.
    Today’s Date - Mention the date when you clicked this picture and are sending this email.
    Your Full Name - Write your full name on the paper
    End with '' - At the end of the paper, write ‘
  1. Send the email, and you will receive official communication from them in 48 hours. The account closure confirmation will be in the email if all the shared details are correct.

Need a crypto account without high fees or anxiety? We're here to help

With Juno, you can buy and sell crypto for zero fees

To summarize, the Juno account offers

  1. Access to 35+ crypto coins with ZERO trading fees and better prices
  2. 5% yearly bonus on cash deposits up to $25k and a 4% yearly bonus on cash deposits over $25k and up to $250k
  3. Fastest on-ramp by directly buying crypto from cash
  4. Quick and Hassle-free customer support

Sign up with Juno to get your crypto journey started.


How to close exchange accounts

Crypto Platforms and Exchanges Fees and Charges

Kunal Shivalkar
Kunal Shivalkar
Kunal is a crypto native marketer and content writer

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Juno (CapitalJ Inc.) is a financial technology company, not a bank. Certain services are offered through Synapse Financial Technologies, Inc. and its affiliates (“Synapse”). Brokerage accounts and cash management programs are provided through Synapse Brokerage LLC (“Synapse Brokerage”), an SEC-registered broker-dealer and member of FINRA and SIPC. Additional information about Synapse Brokerage can be found on FINRA’s BrokerCheck. See Synapse Terms of Service, Privacy Policy, and the applicable disclosures and agreements available in Synapse’s Disclosure Library for more information. The Partner Financial Institution(s) participating in a Synapse cash management program are referred to in your Synapse Brokerage Customer Agreement.

Digital Asset services are provided by Zero Hash, which is not affiliated with Juno or Synapse. Digital Assets are highly speculative in nature, involve a high degree of risk and can rapidly and significantly decrease in value. It is reasonably possible for the value of Digital Assets to decrease to zero or near zero. Digital Assets held in your Zero Hash account are not protected by FDIC insurance or any other government-backed or third party insurance.

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